user_4sebnc Thanks for reaching out to us about setting up seasonal hold on your account. This link will walk you through how to set it up https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment, and if you run into any trouble we are happy to help. Let us know if you have any trouble setting up the seasonal hold for your account.
I have spent over 1.5 hours phone time with 3 Comcast “advisors” & I’ve received 8 emails from them for my seasonal hold setup. All have the wrong starting date. How do I get the correct date? I can’t open their online Seasonal Convenience website. [Edited: Personal Information]
When attempting to go to the Xfinity Seasonal Enrollment Site what sort of errors are you receiving? Have we tried alternate browsers, or browsing in Private/Incognito modes?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_5gou3e Please send us a direct message for assistance to set this up for you.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
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user_5gou3e
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