Seasonal Convivence Plan is over but I have no internet.

Question

I got back home a few days ago, I had to adjust the end day of my plan. I got an email confirming my end date had changed. That days was two days ago. If I go to the seasonal management page is acts like I am no longer in the program, but everything else acts like I am still enrolled. I have reset my router multiple times among other things I saw online to do. Nothing is working.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

user_nick70603 I'm sorry to hear that there doesn't seem to be any change with your service and equipment. We can help look into it for you and see what the system is showing. I have located a direct message you've already sent us, and we can continue on from there.

Please also note that sending unsolicited private direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, to make sure your post and direct message are linked and not lost in the fray, and to avoid further delay in receiving assistance with your concerns.

Customer Service

user_nick70603

Seasonal Convivence Plan is over but I have no internet.

EG

XfinityThomasD

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