We can certainly review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
Why is there no link to change the return date for service on my seasonal hold? You are just put on a loop with no links and the same run around from the "assistant"
XfinityVianney
Official Employee
•
2.9K Messages
19 days ago
We can certainly review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0
user_0krufe
Visitor
•
2 Messages
21 hours ago
Why is there no link to change the return date for service on my seasonal hold? You are just put on a loop with no links and the same run around from the "assistant"
3
0