Visitor

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1 Message

Wednesday, December 31st, 2025 5:57 PM

seasonal convenience plan

I have spent MANY HOURS trying to set up plan and have been run around in circles.

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Official Employee

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3.8K Messages

2 hours ago

 

user_403jt8 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear you are running into issues setting up services and our team would love to help you further. Please send us a DM to Xfinity Support with yout full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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