@user_blll5q Welcome to our community forum! Thank you for making a post so we can answer all your questions about the Seasonal Convenience Plan. You can find detailed instructions to enroll in the reduced pricing here. I love this options because it allows customers to temporarily put their Xfinity services on a reduced rate with limited functionality while away from their home for an extended period of time.
You can find pricing details and answers to Frequently Asked Questions here. How does this sound to you?
user_syrypq Yes, the Seasonal Internet Access Plan allows you to use your home internet at slow speeds of 20 Mbps download and 10 Mbps upload for an additional monthly fee. This plan keeps an active internet connection while you are away, making it suitable for internet-dependent services or devices. However, it may not be ideal for regular web-surfing or streaming due to the limited bandwidth.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The link to the seasonal convenience plan enrollment does not work - tried several times today. The main phone number does not have a prompt for seasonal service. The whole system of trying to get to a real human representative is completely annoying. Apparently the key is to go through billing on the 877 number.
Hi user_acuop1! Thanks for taking the time to reach out on our Forum. We appreciate you being a customer with us, and I am sorry to hear about the troubles you're running into when trying to enroll in the Seasonal Convenience plan. My team is here to help and would be more than happy to further assist you with this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
•
2.1K Messages
2 months ago
@user_blll5q Welcome to our community forum! Thank you for making a post so we can answer all your questions about the Seasonal Convenience Plan. You can find detailed instructions to enroll in the reduced pricing here. I love this options because it allows customers to temporarily put their Xfinity services on a reduced rate with limited functionality while away from their home for an extended period of time.
You can find pricing details and answers to Frequently Asked Questions here. How does this sound to you?
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user_acuop1
Visitor
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1 Message
1 month ago
The link to the seasonal convenience plan enrollment does not work - tried several times today. The main phone number does not have a prompt for seasonal service. The whole system of trying to get to a real human representative is completely annoying. Apparently the key is to go through billing on the 877 number.
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0