DerekKing's profile

Regular Visitor

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4 Messages

Sat, Dec 5, 2020 6:00 AM

Seasonal Convenience Plan

I live in Canada and have seasonal plan than runs out Dec 10.

We can not get down this year because of obvious reasons and want to extend beyond the 270 days.

How do we do that? If we can't how do we cancel service? And if we cancel service how do we get the router to you if we aren't at that location?

It seems an exception should be made for snow birds that don't have a choice!

Derek

Responses

Regular Visitor

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2 Messages

6 m ago

Hi Derek,

I'm in the same situation. Have you had a reply? If so, could you please let me know. Many thanks. Peadar

Again

Expert

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25.8K Messages

6 m ago

@Frankfurt43 @DerekKing 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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6.7K Messages

6 m ago

Hello DerekKing. Please visit our website to change your Seasonal Plan dates. You can do so via  https://comca.st/3oDbgls

 

Please let us know if you need any other assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

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4 Messages

6 m ago

Hi Joe

I just did what you said but I know get this posting....and cant make any changes

  • Our records indicate that there is no active service associated with this account. Please retry your search.

 

Official Employee

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2.5K Messages

6 m ago

Hmm. Interesting! We would like to take a look at things on our end then. Please confirm your first and last name for me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

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4 Messages

6 m ago

ok, not getting what i got before, but still want to extend my plan (it won't let me) as we in Canada cannot get down to FLA this year

Thx for your help

Official Employee

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2.5K Messages

6 m ago

Good morning! It looks like your replies went public in your most recent attempts. I edited them to ensure your security, so no worries there. Do you mind trying again to send me a PM please? To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. I appreciate your time/effort!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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1 Message

6 m ago

Same question as DerekKing: seasonal suspend is about to expire, but on account of the pandemic, unable to cross Canada-US border and get to our Florida condo. Want to extend the seasonal suspend for another couple of months, but unable to do that online. What can I do?

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