shghafir's profile

Frequent Visitor

 • 

7 Messages

Sat, Nov 21, 2020 2:00 PM

Seasonal Convenience Plan

I contacted Comcast customer service to change the start date of the seasonal convenience plan.  I wanted to start the plan on 12/1/20 instead of 11/8/20.  I received a confirmation email from Comcast indicating that they received my request.  Yesterday I got my bill that reflected that Comcast put my account on the seasonal convenience plan on 11/8.  I contacted customer service and was told I could remove the seasonal convenience plan but I could not add it again until 11/2021.  The agent was very nice and told me she needed to contact another department that was closed at the time we spoke. She told me she would contact them and call me the next day.  No surprise...no call the next day.  How do I resolve this issue?  

 

*Link removed for posting personal information Publicly

Responses

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

7 m ago

Legitimate question but personal information in the link
ComcastAmira

Official Employee

 • 

2.3K Messages

7 m ago

Hello @shghafir, thanks for reaching out to us on our Forums page. We appreciate you taking the time to make my team aware of this and I do apologize for any inconvenience or frustration this has caused you thus far. We would be more than happy to further look into this and assist you! To get started, can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

ComcastChe

Official Employee

 • 

6.1K Messages

7 m ago

Hi @shghafir

We appreciate you for using the forum to get help with your billing concerns. I'm happy my peers were able to get the seasonal plan started. If you need assistance in the future, feel free to open a new post, and a member of our team would be happy to help. Thanks for being a loyal Comcast customer. Take care!  

New to the Community?

Start Here