Visitor
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1 Message
Seasonal Convenience Plan Ineligibility
I need to put my account on a Seasonal Convenience Plan for 3 months, but the web portal says I'm ineligible. I am traveling and need to reduce my bill to the $8/mo suspend rate. Would support be able manually apply this for me?
EG
Expert
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116.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.9K Messages
2 hours ago
Hi there, @levimic ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to put your account on the Seasonal Convenience plan. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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