Skip to main content
user_7b76ad
1st Topic

Visitor

 • 

1 Message

10/18/2026 5:53 PM

seasonable plan for the customers with grandfather plan

Hello Xfinity Support,

I have been an Xfinity Internet customer at my Ventnor, NJ property for almost 15 years. I have a grandfathered Internet plan at $39.99 per month and have successfully used the Seasonal Convenience Plan for years.

This year, when I try to enroll at https://www.xfinity.com/seasonal, I receive the following message:

“We are unable to complete your request at this time. Please try again later or call us at 1-800-Xfinity.”

I was also told by a phone representative that my grandfathered plan makes me ineligible for seasonal service.

Could an official support representative please review my account and help me enroll in the $8/month Internet Suspend Plan for six months, while preserving my existing $39.99 monthly rate when regular service resumes?

Thank you.

Question

 • 

Updated 

23 minutes ago

8

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

122.3K Messages

55 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinitySean

Official Employee

 • 

1.1K Messages

23 minutes ago

Hello, and thanks for taking the time to reach out, user_7b76ad! I'm sorry that you've been running into issues setting up the Seasonal Convenience Plan for your account. We'd be more than happy to take a closer look to see what might be sticking! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

0

0

forum icon

New to the Community?

Start Here