Kurts34's profile

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4 Messages

Friday, April 3rd, 2026 11:56 AM

Scripps dispute

Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.

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Visitor

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1 Message

2 days ago

I pay almost $300 per month for internet and cable so I can get local stations like this.  This is ridiculous.  I'm going to start shopping for alternatives.

Visitor

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1 Message

2 days ago

We too pay almost $300 a month (with the recent $20 added to our bill in the last couple of months).  That is to cover the Scripps channels as well as the other offerings in the bundle for which we are paying.  You had no issues with raising the rates recently but now dispute another entity raising theirs and we as the customers are the ones who pay by not having access to what was part of the deal.  So since you are not paying for Scripps at this point, do we get a refund?

Visitor

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1 Message

1 day ago

This is ridiculous. If Xfinity no longer has a contract with Scripps, then we should get a rebate for loss of service. It’s time to start shopping around. We have been loyal customers for many years, but this has gone too far with no communication on a resolution. 

Official Employee

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1K Messages

Hello @user_528296, thank you for your comment. We understand how inconvenient this situation has been, and we sincerely apologize for the frustration it may have caused. At this time, a credit or discount is not being applied. If a new agreement with E. W. Scripps, the owner of these broadcast stations, is not reached, we will review and evaluate any potential impact on current or future charges. We’ll be sure to share updates as more information becomes available.

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Visitor

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1 Message

1 day ago

I’m giving Comcast a few days to figure this out then I am dropping them. I will soon have a fiber option from a non-Xfinity source. I am tired of paying them so much for service that gets worse and worse. This is not some random weird channel im

missing… it is my ABC affiliate. 

Visitor

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1 Message

7 hours ago

So we are being told that we can pay the same monthly fee, but receive much less channels —than are being directed to pay additional fees for separate programming channels just to have something to watch.   

Tried calling and speaking with a CSR who repeatedly advised that I purchase an upgraded package to receive the lost programming — while all notices state there is no Scripps service.  So no training for agents either.  
Who is in charge of running (or destroying) the company now.  

Official Employee

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99 Messages

Hi there @Kurts34 Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Can you confirm your initial concern?  Were you interested in lowering your rate, but keeping the exact same service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 hours ago

Please provide email update on negotiations to return ABC to the lineup.

Visitor

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1 Message

1 hour ago

When will the Scripps contract dispute be resolved?  It is ridiculous that we have no access to NBC network programing in our local market in West Palm Beach for the past five days. Xfinity needs to do better !

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