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user_0yshl0
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2 Messages

Monday, April 7th, 2025 9:58 PM

Screen saver background not changing periodically as they formerly and can't change theme e.g wicked: pink bubble only changes the under l

Screen saver backgrounds use to change weekly  or periodically. Now only the advertisements change and can't change the device settings themes either. Brianna in repair explained after had called several times that this is all the company will do. I pay too much money to not have this service anymore. 

Question

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Updated 

5 days ago

11

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XfinityRaf

Official Employee

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853 Messages

13 days ago

Good afternoon @user_0yshl0. Thanks for taking the time to submit your screen saver feedback. I'll pass that along to our X1 team for review. If you have a moment, I'd like to review your account to see if I can help reduce your bill. If you're interested, send us a private message. 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_0yshl0

2 Messages

No. There was no resolution. Please advise when this issue will be resolved.

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5 days ago

0

XfinityAbby

Official Employee

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44 Messages

Hello, @user_0yshl0, I am sorry to hear there has been no resolution for this yet, Please send us a direct message so that we can take a look at your account and see how we can get this resolved for you! 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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5 days ago

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