Hello @user_58b495 thank you for reaching out to us! Have you attempted any troubleshooting steps like resetting the box? I would like to go through some troubleshooting with you.
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XfinityAbby
Official Employee
•
1.1K Messages
45 minutes ago
Hello @user_58b495 thank you for reaching out to us! Have you attempted any troubleshooting steps like resetting the box? I would like to go through some troubleshooting with you.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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