1 Message
scheduling a technian
I have been transferred multiple times, gone through chats with no results and have this issue that I hope someone can help with.
My internet speed is slow, I even upgraded it (again) hoping it would fix it but nope.
Called the phone numbers provided in chat, the automated systems say "we have detected an issue at your location. We need to send a technician out to the outside of your house. Do you want to schedule the appointment?
I say yes, and then it says "I will text you a link to schedule the technician. Good bye"
But I never receive the text message.
Does anyone have the link to schedule the technician? All the folks at xfinity chat keep saying call the same numbers that I have been calling.
Thanks in Advance.
EG
Expert
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110K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.7K Messages
5 months ago
Hello, @user_x5657l! Thank you for taking the time to visit our Xfinity Community Forum, and for posting this concern about scheduling a Trouble Call (tech visit) for your internet speed issue. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! While we would typically direct you to use the Xfinity App for the quickest way to troubleshoot your service and schedule a technician if necessary, through the Xfinity Assistant, it sounds like that's what you have tried (but can't get to work). Not to worry! Our team is awesome because we'll do whatever we can to help, including scheduling a visit if that's what's needed. Could you please send our team a direct message to get started?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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