Visitor
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3 Messages
Scheduled work for 'performance issues' that cause outage , without warning your customers of this possibility
Over the last 6+ months tech support comes to the neighborhood at LEAST once per month, of each of those months, works on neighborhood cable box, internet goes down. It was working until the trucks arrived. I look on phone at outage page, it says 'outage - work for performance issues' or something like this . Sometimes back up and down several times for a few hours. I can't work that way. Can we get fair warning? I work from home and today was a s#$t show and the last time I need to deal with this! If I'd known they were planning something I'd pack my stuff and work at my father's business until it was resolved. If you are sending trucks when the internet is still working you can give our entire neighborhood plenty of warning. That would be standard practice I'd hope.
Then to make me like the service less.. I can't find someone to talk with in person to file a complaint and request a corrective action and ask for refund for all the time lost. Instead I have to come here. Seems borderline illegal to operate this way. Can I please get a phone number with a living being to discuss how we can resolve future events like this and if not, let me know so I can begin hunting for a better service?
CCMiguel
Gold Problem Solver
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358 Messages
3 years ago
Hi! Thank you for your message and I can read the frustrations in the service and how it is being handled and sorry for this we do not intentionally pause or interrupt services. We do have planned maintenance work that we do but I'm not saying that is the case now, however, I can look and see what is happening and how I can help. Do you mind following the steps below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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