Scheduled Outages

I'll apologize in advance for my annoyance, but I feel that it is justified.  Three days worth of "scheduled outages" means the loss of 3 days of work.  As a person who's job requires a viable and consistent internet connection, it becomes more than an "inconvenience" when service is down for any length of time.  For those whose employment depends on connectivity, downtime can be measured in real-life dollars and cents; money that will come DIRECTLY from the pockets of those to whom you "apologize for the inconvenience."

To begin, I question the validity of the phrase "scheduled outage."  When something is scheduled ahead of time, that means that there was an intentional and pre-determined decision to perform that action during an allotted time slot.  "Pre-Determined" ... meaning that someone -- and most likely, many "someones" -- knew in advance that the service would be unavailable.  Yet there was no advance notice to the customers who rely on the aforementioned service on a daily basis; no warning that they could use to plan ahead, no information that would have made this situation tolerable. 

Two possibilities exist here; either this outage is not, as it has been reported by you, a "scheduled outage to upgrade the network", or it is a "scheduled outage" during which you are requiring customers to pay for a service that you are intentionally and deliberately denying them.  The first amounts to a deception -- for what reason I cannot fathom -- and the second sounds suspiciously like fraud.  At the very least, this is a level of customer service that is so poor that it borders on the unethical.  Any inquiries on the status of the outage are summarily redirected to an insultingly curt recording of your apology for the outage, with no process for requesting more information.

Finally, and as the perfect punctuation to an already outrageous situation, our household received a call from Comcast... in the form of a sales call in an attempt to up-sell a service THAT YOU WERE NOT EVEN PROVIDING AT THE TIME.  Needless to say, the unfortunate gentleman on the other end of the line did not make a sale.

I guess it's a good thing that our telephone service isn't provided by Comcast.