Visitor
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1 Message
Scheduled appointment is showing multiple different days/times
I recently set up an appointment for installation for 6/26 from 10am-12pm. The email I got confirmed that date/time. But when I went to the appointment details at https://customer.xfinity.com/appointments/status it said the appointment was for 8am-10am. So I went in to reschedule it for the correct time, and the appointment slot calendar showed that the "Current Appointment" was on 6/25 from 8am-10am. I tried selecting 6/26 from 10am-12pm and submitted, and then I got a text confirming that the appointment had been changed to 6/27 from 11am-1pm. The appointment details page then said 6/27 from 9am-11am.
I rescheduled again to try to "undo" that, selecting the 6/25 slot from 8am-10am so that the text confirmation I got said 6/26 from 10am-12pm (which should put me back to where I started), but I have no idea whether that's the time that someone will actually show up at my house.
What's the best way to confirm the actual day/time for my appointment?
Accepted Solution
XfinityShawn
Official Employee
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960 Messages
1 year ago
@user_b68f57 Our team can help you with your appointment concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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