Visitor
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1 Message
Scheduled an appointment to get WiFi gateway and nobody came..
I scheduled an appointment to get a WiFi gateway installed last week and nobody came. I haven’t been able to get into my account because it says my number isn’t linked to an account and that I’m not a customer, despite connecting payment info when scheduling the installation.
XfinityAmandaB
Official Employee
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3.5K Messages
53 minutes ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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