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user_9iygtg
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Friday, May 31st, 2024 5:46 PM

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Schedule technician

I need a person to come to my home.  I have trouble shooter with an online agent who identified that I need a new remote.  I picked it up at the local store today and the new remote WILL NOT PAIR.  Please let me schedule an appointment.

Question

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Updated 

11 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

11 months ago

 

user_9iygtg Thanks for posting on our Forums. Sorry to hear that you are having trouble with the new remote. We can certainly help schedule an appointment to have this fixed. There may be a charge for the visit, so I wanted to check if you've already tried the steps through this link?

 

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user_9iygtg

2 Messages

@XfinityThomasD​ The link you provided gave me exactly what I needed!  The instructions were different from what the Virtual Assistant provided.  The new instructions worked immediately.  Thank you!  

11 months ago

0

XfinityMarcos

Official Employee

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2.3K Messages

 

user_9iygtg, hey that's a great update to hear, and just in time for the weekend 😊. Did you have any other service or account questions I could help with today? 

 

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11 months ago

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