Visitor
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1 Message
Schedule technician for Xfinity Home Security.
My Xfinity Home security system has multiple unreliable sensors, and I've stopped arming it because I don't trust it. I've already spent considerable time troubleshooting. I'd like to schedule an in-home technician visit. Can an Xfinity Support representative please assist me?. I have been so frustrated just trying to reach somebody. I need the system working, or I will be forced to cancel it and switch to a different service.
XfinityDemetrise
Official Employee
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259 Messages
7 hours ago
Hi there @user_xefrf8 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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