5 Messages
Schedule Technician Appointment, Connection Issues
Hello,
I need help scheduling a technician appointment. When I go through the Xfinity Assistant, it says my internet is healthy. However, it has been dropping frequently on all devices and getting slower speeds than usual. When I am experiencing the issue, the Xfinity Assistant won’t load due to a lack of internet connection. I’ve tried tightening cables, restarting devices, restarting the modem, and updating it but nothing has worked. How can I schedule an appointment if the assistant doesn’t prompt it?
XfinityOrlandoM
Official Employee
•
2K Messages
8 months ago
@user_64c0n6
Thanks for reaching out to us, I am a customer as well and I would not be happy if my Internet connection was not working as it should be! Thank you for the troubleshooting steps you've already taken, go ahead and send me a direct message and we'll get this taken care of for you.
To send a direct message:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
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