schedule tech appointment

It is actually ridiculous how hard it is to schedule a tech appointment. I've spent the better part of 2 hours trying to figure out how to do it from my online account, and that apparently, stupidly, doesn't exist. I don't need to troubleshoot anything, it all comes back fine and says I don't need a tech. Well the reason I need a tech is I want new outlets put in, and why there isn't an option for service like this is beyond me.

I've been having sporadic service drop for a couple months now, upload light flashes for a few seconds, and then it comes back up. Hard to get the troubleshooting to find it because it happens randomly and only for a few seconds. Usual reason for this issue is a connection point going bad, and my current line has at least 4 in it. So I would like to have a tech come out and put new outlets in that have less connecting points and add a plug to a different room.