user_vvfw5q Thanks so much for reaching out to us here today to let us know about the issue you are experiencing with the line in your apartmnet wall. If the line is located inside the walls of the apartment you would want to contact your landlord or property manager about the issue. Are you sure the issue is with the wire in the walls? There are some great troubleshooting tools located in the Xfinity app that may help, you can find more information here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
EG
Expert
•
117.4K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBrianH
Official Employee
•
2.2K Messages
1 year ago
0
0