I'm having trouble with my tv reception, where I loose either picture or voice for a short periods then it returns. In addition, Im having trouvble with my phone line where calls go directly to voicemail without ever ringing. I recently replaced my Modem in , to hopefully improve my service which didnt seem to help. I have spent several hours with the computer assistant and all it does is continuosly ask me to sign in, then statr over
Greetings, @user_7854f4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVictor
Official Employee
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1.2K Messages
3 months ago
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user_7854f4
4 Messages
4 days ago
I'm having trouble with my tv reception, where I loose either picture or voice for a short periods then it returns. In addition, Im having trouvble with my phone line where calls go directly to voicemail without ever ringing. I recently replaced my Modem in , to hopefully improve my service which didnt seem to help. I have spent several hours with the computer assistant and all it does is continuosly ask me to sign in, then statr over
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