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user_cdc92e
1st Topic

Visitor

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2 Messages

Sunday, May 29th, 2022 3:22 AM

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Schedule professional installation

Our home does not have any cable.  I didn’t realize this when I ordered the equipment.  House us old.  Never had cable.    We need to schedule installation of cable into the house.  

equipment is ordered and should be here in 3-5 days.   Please advise who to contact to schedule cable install.  Thank you.  

Question

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Updated 

3 years ago

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Accepted Solution

CCKrystal

Problem Solver

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385 Messages

3 years ago

Good evening @user_cdc92e! I hope you are doing well and enjoying the weekend. Thank you for contacting our team of experts here on our Community Forums page. You've come to the right place our team can help with getting an installation scheduled. 

 

Could you please send our team a direct message with your full name and full address? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

0

user_d06efe

Visitor

 • 

2 Messages

3 years ago

no technician showed up for scheduled move support today. Internet is urgently needed for work. What can I do?

1

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CCJodie

Problem Solver

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1.3K Messages

@user_d06efe Sorry to hear the tech never showed. Let's take a closer look. Please send us a private message with your full name and service address. 

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/3IEIz36
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it

I no longer work for Comcast.

3 years ago

0

user_d06efe

Visitor

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2 Messages

3 years ago

Even thought the comcast web site "move" page confirmed the new address for service, it was not "registered" in their database. This will supposedly take 2-3 working days. Then I can again schedule the move and wait for a tech to visit. Overall a disappointing series of events and I will be searching for a new provider. And writing about my experience. For some reason they refused or ignored requests to send an e-mail confirmation for any of this, so all I have is a 2-hour chat session with unknown individuals.

(edited)

1

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CCDevinC

Contributor

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473 Messages

Hey there @user_d06efe! This is certainly not the experience we want for our valued members! Please use follow the above instructions to send us a direct message, so we can look into this further for you.

I no longer work for Comcast. 

3 years ago

0

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