Visitor
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1 Message
Schedule cancellation for end of February (request prorated credit if possible)
Hi Xfinity Support — I need to schedule a cancellation for my residential internet.
- Please set my disconnect date to Feb 29 (end of February).
- My billing date is around Feb 6 (I paid Feb 6). If my billing cycle runs to about Mar 6, and it’s allowed, I would prefer the disconnect date be Mar 1 with any prorated credit/refund for unused days after disconnect.
- Please confirm the exact end date of my billing cycle, the final bill, and any prorated refund (if applicable).
I understand you may need to verify my account—please tell me where to send my name and service address via Direct Message.
XfinityAbel
Official Employee
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14 Messages
5 hours ago
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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