Schedule appointment

@ChrisL7, Hi there! Thanks for taking the time out of your Wednesday to visit our forums page for help with scheduling an appointment for someone. As someone who relies on my internet services to work correctly for my livelihood, I understand the importance of getting this scheduled as quickly as possible. We are the right place to go for support. For the fastest and easiest process, did you know that you can easily schedule an appointment online with an Xfinity technician using xfinity.com? Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com. Here are also the steps below.

1.        Log in to xfinity.com.

2.        Click Troubleshoot under the device you want to troubleshoot

3.        Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.

4.        If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.

5.        Tell us about the issue you're having, then click Continue.

6.        Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.

7.        You'll see a confirmation page once your appointment is scheduled.

- If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.

Concern moved here to the Customer Service help section.