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user_kvckg9
1st Topic

2 Messages

Wednesday, January 22nd, 2025 5:14 PM

Schedule an appointment

I am trying to schedule an appointment with a technician and the xfinity assistant just keeps going in circles. When I called the customer service they said they would text me a link to schedule and it never showed up

Question

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Updated 

17 hours ago

77

2

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XfinityRoberto

Official Employee

 • 

1.7K Messages

3 months ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us today about getting a technician out to your home. You are in the right place and we are happy to assist you today! If you do not mind me asking @user_kvckg9, what is the problem you are experiencing with your service?

2

0

user_kvckg9

2 Messages

I have tried multiple times to schedule a technician because my internet keeps dropping. The xfinity assistant was going in a loop and would never let me schedule. The customer service said they would text me a link for the schedule and the text never came

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3 months ago

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

I am sorry to hear that your internet keeps dropping. We are happy to take a look at your service and see what is going on. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_9wqv90

Visitor

 • 

1 Message

17 hours ago

I need to schedule an on-site appointment.  All other efforts have failed.

1

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hi there and welcome to Comcast @user_9wqv90. I am happy to assist you in scheduling a tech visit. If you do not mind me asking, what seems to be the issue with your service at home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 hours ago

0

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