Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
I had a house fire about eight months ago and had a technician move my router into my garage, which was my only living space. I have since had my house renovated to be livable again and need someone to come out and move it back into my house.
@user_cbquwj I am sorry to hear about that house fire. That is one of my greatest fears. I am glad to hear that you are coming back from it.
Are you planning on placing the outlet on an exterior wall (or one that shares a wall with an unfinished basement?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Not a problem! If you could please send me a DM with your first and last name along with your full-service address, we can get started setting that appointment up to get a coax outlet installed.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
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30.4K Messages
12 days ago
@user_cbquwj
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XfinityTony
Official Employee
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624 Messages
11 days ago
@user_cbquwj Thank you for your post! Can you tell me a little bit more about why you are needing a technician visit?
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EG
Expert
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103.6K Messages
10 days ago
Concern moved here to the Customer Service help section.
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