1 Message
Schedule a Technician Visit without going through the chat bot for the 100th time
I have had an issue with my internet dropping daily for over 6 months now. Every time I try to get help, I have to go through a cumbersome and time consuming chat bot knowing they can never solve my issues. I just want to be able to have an easy way to have another technician come to my home to figure out what is wrong without the xfinity assistant telling me I need to restart my modem first. I've gone through this process many times, restarting my modem never helps and is very disruptive to my household as we all work from home. I don't need to be having my internet dropping as well as waiting for my modem to boot back up post restart, when it never helps anyways. Someone please advise, thanks.
XfinityKei
Official Employee
•
1.4K Messages
10 months ago
@user_soxp5k You've come to the right place for help. I'm sorry to hear about the issues you're having with your internet. I can schedule a tech to resolve this for you! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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