Schedule a technician visit – on us – to improve your service

Can you please help me to understand the issue that the email below references and where the technician will need to access (outside house only, inside house - where?) to resolve it? Thank you!

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An issue with your internet
Schedule a free technician visit

  

Bringing customers like you the ultimate internet experience is our number one priority. To ensure you have a fast, reliable connection, we're proactively monitoring our network. 

As a result, we've identified an issue that may affect your internet and video services. A technician will need access to your home to identify the source of the problem and to fix the issue. If this issue is ignored, it could cause problems with your Xfinity service including: 

• Buffering and pixelation when streaming videos, specifically on streaming devices
• Intermittent internet connection 
• Slow speeds across multiple devices 
• Extended lag time or interruption while online gaming 

Easy next steps

Click below to schedule a free appointment.”