Skip to main content
user_8aejsm
1st Topic

Visitor

 • 

3 Messages

Monday, September 8th, 2025

Schedule a technician for Coax Cable Install

Looking to schedule a technician to run a coaxial cable into my new apartment. There is not one currently installed, and we need it to be able to access out Internet service.

Question

 • 

Updated 

4 days ago

30

3

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityMatthew

Official Employee

 • 

913 Messages

23 days ago

Hello @user_8aejsm We would be happy to help get someone out there. Have you already placed an order for the internet?

4

0

user_8aejsm

Visitor

 • 

3 Messages

I transferred my service over from my old address, but only just found out from building management this morning that I need to schedule the installation myself. Where would I go to place an order?

Like

Reply

23 days ago

0

XfinityMatthew

Official Employee

 • 

913 Messages

We can take care of it for you if it didn't give you the option during the transfer. Please send us a direct message with your full name and the new service address to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

0

user_8aejsm

Visitor

 • 

3 Messages

@XfinityMatthew​ Sent in a DM. Let me know if that is correct

Like

Reply

22 days ago

0

XfinityThomasA

Official Employee

 • 

2.8K Messages

 

user_8aejsm - I do not see the DM came in on our side. Can you please try once more?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

EG

Expert

 • 

113.7K Messages

23 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

user_vzldix

Visitor

 • 

1 Message

4 days ago

I just moved into a new apartment and there's no coax outlet here i need help to set up appointment 

(edited)

This comment has been converted into a post

0

0

forum icon

New to the Community?

Start Here