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user_01c9a1
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Visitor

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2 Messages

Wednesday, December 29th, 2021 4:40 PM

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Schedule a Tech Appointment

Where on the website can you schedule a tech appointment to come to the house?  

Question

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Updated 

2 years ago

24.1K

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XfinityBillie

Official Employee

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2.7K Messages

3 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If you are experiencing service issues I would be more than happy to further assist you. In order to schedule a technician visit for service issues you would need to speak with an agent and go through some remote troubleshooting steps. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_01c9a1

Visitor

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2 Messages

@XfinityBillie While I appreciate the prompt response, this is the most convoluted process one could ever dream up.  I just want a phone number to call!  I've tried the xfinity chat and it wants me to do all sorts of troubleshooting.  I just want to schedule a tech appointment.

3 years ago

XfinityBillie

Official Employee

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2.7K Messages

I understand the frustration. You can always reach an agent by calling 1-800-XFINITY, though our team of experts would love to assist you with scheduling an appointment if needed, just send us a DM to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_ec5b6d

Visitor

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1 Message

2 years ago

Getting a technician to come out to a new location to have cable wiring installed is a joke, and that's putting it mildly. Ive been trying for days now to get one to come out, and all I get are reps trying to sell you something. It's like they are on autopilot! And when you select that you are moving on the website, it only gives you the option to TRANSFER the service and to self install. How is that POSSIBLE when the location you are moving to does not have the wiring installed? This is really taking a toll on my nerves. What is it with these cable companies anymore? It's like selling your soul and not being able to back out. Ridiculous!

1

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CCHeather

Problem Solver

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1.1K Messages

@user_ec5b6d

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

2 years ago

0

user_6f144a

Visitor

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4 Messages

2 years ago

This runaround by Xfinity "service" is a ridiculous opaque structure intended to avoid accountability, let alone service repair.

The chat and phone service numbers are horrible, and result in dead ends after multiple repetitive "troubleshooting" efforts by the customer.

Xfinity support is as worthless as their connectivity services.

1

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CCMarcella

Official Employee

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352 Messages

I would like to truly apologize for this experience regarding scheduling a technician's visit. You've come to the right place. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9a647c

Visitor

 • 

1 Message

2 years ago

you say to direct message xfinity support but there is no direct message feature on the this forum, or it hasn't been activated on my account, what's up with that?

2

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CCCrystal1

Problem Solver

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528 Messages

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

2 years ago

0

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