Greetings, user_mtpl8b! Thanks for reaching out with your security concerns regarding being scammed. You may reach out to our Customer Security Assurance team, designated to address your scam concern. You can review our Customer Security Assurance contact phone number and business hours here at https://spa.xfinity.com/contact-us.
I called to see if Xfinity could come down on the bill. They said NO. They then connected me to Miguel. Direct TV/Att &T. They quoted me $134.99. On the phone for a hour. Turns out they were a third party. Gave SS number. The price was for cable and Internet. Not so. Very difficult getting info from Direct TV/ AT&T. Spent hours on the phone. I canceled everything today. Very upset 😡
,user_mtpl8b, If you do have any unauthorized charges on your credit card or unauthorized withdrawals from your banking account, you may also dispute those charges or withdrawals with your card issuer or bank as soon as possible. We take all security concerns very seriously. Please reach out to our Customer Security Assurance team as soon as possible if you have any additional concerns regarding this matter.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
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834 Messages
17 hours ago
Greetings, user_mtpl8b! Thanks for reaching out with your security concerns regarding being scammed. You may reach out to our Customer Security Assurance team, designated to address your scam concern. You can review our Customer Security Assurance contact phone number and business hours here at https://spa.xfinity.com/contact-us.
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user_mtpl8b
Visitor
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2 Messages
17 hours ago
I called to see if Xfinity could come down on the bill. They said NO. They then connected me to Miguel. Direct TV/Att &T. They quoted me $134.99. On the phone for a hour. Turns out they were a third party. Gave SS number. The price was for cable and Internet. Not so. Very difficult getting info from Direct TV/ AT&T. Spent hours on the phone. I canceled everything today. Very upset 😡
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