1 Message
Scamming customers
Why can I not receive all of my money back for something that was clearly done without my consent? I was paying for a mobile bill and I clearly did not want when setting up internet services. Why am I only receiving credit for 3 or the 5 bills that paid without my knowledge?
XfinityEricB
Official Employee
•
2.4K Messages
8 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0