Scammer on Support Call

I called support to setup my new modem and the agent signed me up for a cell phone line even though I said I didn’t want it. Then he proceeded to ask for my social number and my credit card information. Once I told him he was out of line and to cancel it, he “left the chat.” Xfinity’s security department said he probably used a fake name. I still have the chat saved. How do I report him?

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XfinityThomasA

Official Employee

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2.7K Messages

2 days ago

user_hdmf2v - Thank you so much for your feedback and for bringing this to our attention. I'm truly sorry to hear about your experience, this is absolutely not the kind of service we aim to provide. We genuinely appreciate the opportunity to speak with you and learn more about what happened. Your voice matters, and we’d like to ask a few questions so we can better understand the situation and do everything we can to make things right. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_hdmf2v

Scammer on Support Call

XfinityThomasA

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