Scammed into signing a new contract

I was scammed by a chat assistant agent into a new contract. I asked joined the chat because my tv was buffering. He was running scans of the system and it was taking a long time. I asked about a new plan and he mentioned that it was the “same exact plan but $20 cheaper with higher internet”. Before signing, I asked the agent multiple times if the new contract included Netflix. I have had my plan for a decade and I wanted to ensure this was included. The chat agent ensured me that the plan would be exactly the same as my existing plan. I would be saving $20 per month and would be getting higher speed internet. I confirmed with him multiple times if Netflix was included. They confirmed multiple times and I have the screenshots of the chat as evidence. After agreeing to the plan - too good to be true - I immediately received an email from Netflix that Xfinity cancelled their services. I asked the agent what happened and the chat was immediately dropped. I was then given the runaround by numerous chat agents for over 3.5 hours trying to understand my new plan and what happened. Finally after demanding a call, I was able to connect with a live agent. This agent wasn’t able to help me but said that she would connect me with a higher level agent that could give me my plan back. Again too good to be true because I was merely transferred to another agent. In the end - I am now paying more money to add Netflix manually on the side.  I have been a loyal customer for years. They wasted 4 hours of my life to pay more money and my goddamn tv is still buffering. This was disappointing. In short - don’t fall for their new plans because they cost more.