Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need.

Eventually he offered a 10am appointment the next day. I requested an 8am appointment. He said that was not possible, so I accepted the 10am appointment. He stated I needed to text the number "10" to 61591. I stated this seemed odd and asked for the reason. He stated this would inform the technician and confirm the appointment. Then he said, "oh, I have a 9am appointment." I took it. 

Again he stated I needed to send the number "9" to 61591. I again questioned this. He repeated the same answer. I texted 9 and received the following message:

"We'd love to know more! Can you tell us a little bit about why you answer 9 as your likelihood to recommend Xfinity?" When I asked him about this reply he said, "You can disregard that."

Basically I was scammed into rating this representative's performance.

Today the a 9am appointment time came and went. I called Xfinity and the new representative stated I did NOT have a 9am appointment and sent me an email to engage a new process in which I was supposed to send pictures of the water line damage.

I relayed to him my conversation about the texts. He seemed alarmed and said he would forward that information to supervisors and "that should not have happened."

Very disappointing to be treated like this.