Scammed [Edit: All Caps]

I was receiving 6 digit codes via text to access my account. It was not me trying to access. Then I receive a text to rate my recent interaction with xfinity. Again, wasn't me. I called the 800 number and the automated system would not put me through to an agent, but set up a text chat with an agent. Anjali was her name. She said she escalated my concern (which she did NOT do) and then offered to look at my account to save money. I told her "I do not want any changes to my service" I have it in writing in the text thread. She assured me she was not changing anything. She lied. She changed everything. She cancelled my 'grandfathered' service package and now I'm being told there is nothing they can do. I am reporting this to the BBB. Absolutely fraudulent deceptive business practices. I have the whole conversation in writing. I have been a customer for over 20 years and I am disgusted with xfinity.