Scammed by Xfinity

Here’s the problem…

all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communication is all one-way, and you’re doing nothing to protect your customers.

The scams are being originated from actual Xfinity phone numbers, and the only response I’ve seen that may seem moderately helpful is a suggestion to use the new Xfinity scan protection app. But, if we know we can’t trust calls from actual Xfinity numbers, why on earth would we trust an app that a supposed Xfinity customer suggests? In fact, why would we trust anything we receive from anyone claiming to be Xfinity?

this has been going on far too long, Xfinity. Your failure to address this issue has destroyed any trust that may have existed between you and your customers. Stop trying to protect only yourselves and start focusing on protecting your customers — you know, those little people you make you billions of dollars every year.