Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund

I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into.

What Happened:

During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then set up a mobile account to get the promotion. I followed their instructions exactly.

After going through the entire setup process—which wasted three days of my time—the mobile team casually informed me that I was never eligible for the Black Friday deal in the first place. So why was I sold this service under false pretenses?

Despite never using the internet service and having no intention of using it without the promised deal, Xfinity has been charging me every month since Black Friday.

Customer Support Is a Nightmare:

I've tried resolving this multiple times, but every interaction follows the same frustrating pattern. Agents transfer you to new representatives over and over again, making you repeat your entire story each time. It feels like a deliberate strategy to exhaust customers until they give up.

Most recently, I went through three different agents (Dravir, Lalita, and Akash) in a single chat session. Not one of them took responsibility or processed my refund. They just kept saying I needed to speak with a "dedicated team" and then transferred me elsewhere. It's a never-ending loop designed to avoid actually helping customers.

What I Want:

1. Cancel my internet service immediately
2. Refund every charge since Black Friday

What I'm Doing About It:

Since Xfinity refuses to resolve this, I am:

• Filing a complaint with the FTC at ReportFraud.ftc.gov
• Filing a complaint with the FCC for billing violations
• Sending a formal complaint to abuse@comcast.net with the full chat transcript as evidence

[Edited: "Soliciting"]. Companies should not be allowed to get away with deceptive sales tactics and intentionally unhelpful customer service.