Scammed by Agent

I recently purchased an xfinity package. After having it for 2 days, I realized I had put the wrong apartment number (I used the one next door). I chatted with an agent last night who told me I would need to get a whole new package in order to change the address. Not only did this seem incorrect since I could technically just put in a move for services, but I noticed the one he sent me for approval was a more expensive package. He did not tell me that he was doing this and when I asked him to give me the same package, he told me it was no longer available and once I got this one I could later get the less expensive one. That seemed like a lie since I would be locking myself into a 2 year contract. I went and checked and sure enough I could get the same one I had online so I knew he was also lying about the package being unavailable. I told him instead I would like to just change my billing address since I didn’t want to do what he was trying to scam me into doing and I knew my neighbor wouldn’t mind me using their address for service - we share the same walls after all. After requesting I still buy the more expensive package (I had to say no multiple times!), he reluctantly told me he had changed my billing address and I was good to go. Today - I tried to use my wifi and he had DEACTIVATED my account completely!! Chat was unavailable today but after 6 call attempts I was able to talk to an agent. This agent was more helpful than the one yesterday and set me up with the SAME package which proves the first guy was lying. Since my account was deactivated, he told me it would take 24 hours to reactivate service. I also paid in full for the month earlier than needed on my last account which I was told I would have to call again later to get that payment transferred over and would not receive a discount for the what will be 48 hours of no service (that has been paid for!) which is just added irritation at the situation. The agent today told me this deactivation could happen if I changed my billing address but you can have a different billing address than service address so it seems like he was just trying to cover for the other agent. This whole situation would’ve been avoided if that first agent wasn’t so unprofessional and didn’t commit FRAUD by saying I authorized a deactivation for my account that I got less than a week ago. I’m still waiting on my account to reactivate so I don’t know if it has actually gone through yet. Has this ever happened to anyone else?