scam

I am writing to file a formal complaint regarding Xfinity’s failure to deliver the $200 gift card that was promised to me when I signed up for Xfinity Internet service. This promotion was a major factor in my decision to choose Xfinity, and the company’s repeated failure to honor its commitment is both misleading and unacceptable.

According to the promotion terms, the gift card was to be issued after three months of service. I am now at month seven, and despite following every requirement, I have yet to receive anything. Over this time, I have made multiple attempts to resolve this issue through Xfinity’s customer service and in person:

• Customer Service Chats: I have spoken with at least three different online chat agents. Each one assured me that the card would be delivered within an hour. However, nothing was ever received.

• In-Store Visits: I went to an Xfinity store on two separate occasions. During my first visit, I was told the card would be sent within a month. During my second visit, I was told that because I had no physical “proof,” Xfinity would not provide the card. This is unfair and unreasonable given that the promotion was openly advertised at the time I signed up.

At this point, I have spent significant time and effort chasing a promotional reward that was supposed to be straightforward. Instead, I feel misled and ignored. This is not the level of service I expect from a company like Xfinity.

I am requesting immediate resolution of this matter. Specifically, I expect:

1. The $200 gift card to be issued and delivered without further delay.

2. Written confirmation from Xfinity that this issue has been addressed.

If this issue is not resolved promptly, I will have no choice but to escalate the matter by filing complaints with the Better Business Bureau, the Federal Trade Commission, and any relevant state consumer protection agencies. I will also consider sharing my experience with other consumers so they are aware of these practices.

Please confirm receipt of this complaint and provide me with a timeline for resolution. I look forward to your swift response.