Scam?!?!?

@user_uvox4o​ 2 things I think it could be and possible solutions. But 1st Google Elliott Advocacy Xfinity to get the contact information for Xfinity execs to see if what happened was done by xfinity and you can go from there.

1) Sounds like your identity was stolen but they forgot to get your name. They sign you up for service so you don't suspect anything. Search for a service other than lifemock in my opinion. Many Credit Cards now have this service like maybe Discover. I think Experian too but they're so shady it's amazing how difficult it was to remove an address that was never mine. As of now a 1 month's service might be cheaper than what you're paying xfinity. All just an opinion. 

2) Could actually be Xfinity. 3 agents promising something is way too little. It takes about 10 months, 40+ hours, and countless agents for the same results. Still for internet services that's high for initial start up but sales will charge you with no deals. Xfinity owed us for overpaying and billed 2 accounts on the same line. The can't understand common sense. Recently a collections agency tried to collect. Keep your documents. Well I was ready but it was such a low amount, $50, they they didn't get the details so they can't collect or pass it on. I would love to continue but I was glad to inform them they bought a bad debt from xfinity. I've lived here 14 years and xfinity would rather run a high line, drop line, an underground line, and backfill rather than cut limbs off their lines. Do chats so you can screenshot them all because they'll tell you now that it's impossible to email transcripts. They just won't. Check if your state is a 1 way record state and and that will let you know whether or not you need to tell them they're being recorded as you converse information that never gets put in notes. Good luck, the price they pay many reps overseas could take months for it to affect their bottom line so they will spend all day with you. Working with a consumer advocate can really get things moving. All in my opinion. 

Conclusion) I'm sorry either way. Be mindful of who you give your information to or even answering yes on a phone to someone you don't know. There are so many scams it's hard to keep up with but recording approval scams still exist. In our area we have Xfi or ATT so either way it's a losing battle. I hope you get what you need. If you reach out to an exec then a reply will be from some lower level rep but they might be able to get something done. That advocacy is great because some companies the execs will directly respond though I'm somewhat letting the cat out the bag here. Again, good luck. I understand they stress either way. Also, use an email for services like these that will clutter up with nonsense and another for more personal and few to business only emails. If you want set up a 3rd for trash or checking sites for validity or to get coupons that when it gets bombarded you can mute, delete, or whatever but be careful of surprise emails, especially invoice style. Check the sender name but you can usually tell if it's BS. Just be weary of any site you'd use that email for and if you'd even want to give them your real name. Make it so deleting that email wouldn't affect you if you're wanting sone coupons and stuff but then 20 other companies email you with "deals" and once whatever info starts getting sold it goes to scammer places and best to cut and run. 

@user_uvox4o We do have a website with information on how to reach our Customer Security Assurance team and steps to submit a claim outlined here.  If we could take that information and submit it for you, we would, but this is entirely a customer/non-customer submitting process.