SCAM

On Monday night 12/12/2022, my internet service was disconnected for few hours due to plan maintenance.  I did not know at the time, and I called customer service.

I talked to a male customer service, he did not say what his name is

He asked me to pay the bill which is on autopay and there is a message that Xfinity can't accept payment on the  phone.

He then put me on hold then asked me to pay $55 for a tech to upgrade the software for my internet router which is a rental one.  I refused to pay and he threatened me for not having internet service and asked me not call back the same number to  ask for help again.

I called back to ask to talk to the supervisor on site and talked to the lady name Susan. She transferred the call to the mail box.  The male customer service called me right back and pretended he is a supervisor on site.  I told him that I will file formal complaint.

My guess is he was trying to get my credit information since he already has my name and  address.  

with the scam going on, please do something to these employees.

I'm worry now and maybe looking for internet service elsewhere.