Thu, Sep 22, 2022 1:53 PM
I don't know why my mailbox isn't working and has suddenly moved....I am getting a notice that I need to redo it....scam or sent from Xfinity? Ugh!
2 months ago
Hi @user_999dd9, Thanks for reaching out to our community for help! I'm sorry for the issues you're having with your emails. I am happy to help resolve this for you! How are you checking your emails? Are you using an app or third party client to access them?
Are you able to access your emails if you log into our website at (https://comca.st/3Ss9J0v)?
@XfinityKei thanks for your reply
It is my voice-mail app not email
@user_999dd9 Thanks for the clarification! Which app are you using?
If it's for our Mobile cellular services I would recommend reaching out to our Mobile experts by calling or texting 1 (888) 936-4968.Chat support is located at: (https://comca.st/3C3NZTG)
Now, If you're having issues with your home phone line, We sunset our Xfinity Connect app earlier this year. I have a link with more information (https://comca.st/3BYHQYL)
You should be able to access your home Voice features through the web portal at (https://comca.st/3BZaqt2) or from (https://comca.st/3QZtbAV).
Really having a problem when I go to settings and checking my account. A wrong number is listed! Not even mine[ phone number]
Have no confidence in security of my phone
This phone number ( not mine) is listed for my voice-mail and it wants me to enter new passwords and redo my voice mail which was working fine previously
Is that number with our Mobile service or the land line Voice service?
This is my mobile service
I would like to talk to someone please
Is there a way to actually do that
A number to call to handle this?
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Are you using Visual Voice Mail on your phone? If so, you might want to check your settings by opening the app and then clicking on the three dots, then on Settings. After that you can check your voice mail greeting and change your pin if you dial into voice mail without using the Visual Voice Mail app. You can also record another voice mail greeting there if you'd like, or just use the default one.