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user_999dd9
1st Topic

Visitor

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6 Messages

Thursday, September 22nd, 2022 1:53 PM

Closed

Scam?

I don't know why my mailbox isn't working and has suddenly moved....I am getting a notice that I need to redo it....scam or sent from Xfinity? Ugh!

Question

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Updated 

3 years ago

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XfinityKei

Official Employee

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1.5K Messages

3 years ago

Hi @user_999dd9,  Thanks for reaching out to our community for help! I'm sorry for the issues you're having with your emails.  I am happy to help resolve this for you! How are you checking your emails? Are you using an app or third party client to access them?

Are you able to access your emails if you log into our website at (https://comca.st/3Ss9J0v)?

 

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user_999dd9

Visitor

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6 Messages

@XfinityKei​ thanks for your reply

It is my voice-mail app not email

3 years ago

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XfinityKei

Official Employee

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1.5K Messages

3 years ago

@user_999dd9  Thanks for the clarification! Which app are you using?

If it's for our Mobile cellular services I would recommend reaching out to our Mobile experts by calling or texting 1 (888) 936-4968.
Chat support is located at: (https://comca.st/3C3NZTG)

 

Now, If you're having issues with your home phone line, We sunset our Xfinity Connect app earlier this year. I have a link with more information (https://comca.st/3BYHQYL) 

 

You should be able to access your home Voice features through the web portal at  (https://comca.st/3BZaqt2) or from (https://comca.st/3QZtbAV).

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user_999dd9

Visitor

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6 Messages

@XfinityKei​ 

Thank you

Really having a problem when I go to settings and checking my account.  A wrong number is listed!  Not even mine[ phone number]

Have no confidence in security of my phone

(edited)

3 years ago

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user_999dd9

Visitor

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6 Messages

This phone number ( not mine) is listed for my voice-mail and it wants me to enter new passwords and redo my voice mail which was working fine previously

3 years ago

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XfinityJohnG

Official Employee

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1.7K Messages

Is that number with our Mobile service or the land line Voice service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_999dd9

Visitor

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6 Messages

This is my mobile service

3 years ago

0

user_999dd9

Visitor

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6 Messages

I would like to talk to someone please 

Is there a way to actually do that

A number to call to handle this?

Thanks

3 years ago

0

Again

Expert

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31.5K Messages

3 years ago

@user_999dd9 

Are you using Visual Voice Mail on your phone?  If so, you might want to check your settings by opening the app and then clicking on the three dots, then on Settings.  After that you can check your voice mail greeting and change your pin if you dial into voice mail without using the Visual Voice Mail app.  You can also record another voice mail greeting there if you'd like, or just use the default one.

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