Visitor
•
1 Message
Scam
Just got call that said I needed to reactivate my service. Since tv was on at the time I assumed it was a scam
Visitor
•
1 Message
Just got call that said I needed to reactivate my service. Since tv was on at the time I assumed it was a scam
CCYvonne
Contributor
•
340 Messages
3 years ago
Hello @user_dfe9e0 This does sound questionable. I would be happy to review your account. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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