Visitor
•
1 Message
Scam sales technique
Trying to figure out why the quality and connectivity issues were occurring after getting sent an “upgraded” router. They were short, did not directly answer any question, and still tried to get me to do what I stated I did not want, which was add a mobile line. When I asked a very direct question becuae the question was trying to get me to secretly give them info to my personal phone so they could put it on their service, it was not answered and in the same breath tried to get me to move my phone to their plan still. I stated multiple times prior that I did not and would not get a mobile line. Disgusting practices and will pay more somewhere else to just not give this company money.
XfinityRay
Official Employee
•
3.5K Messages
10 hours ago
Greetings, user_usoq8d! Thank you for reaching out about your connection and the experience you had trying to get that fixed. We are happy to further help. We want your service to be reliable and will get it working as it should be. When you interact with us, you should only every be getting the services that you want and we should be respectful when you say no thank you. That is never something we want to happen.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0