U

Saturday, August 10th, 2024 2:04 PM

Closed

Scam Email from Xfinity Service

Have had weekly emails stating I needed to update my card information to pay my bill. Last night I received a final notice that my service would be suspended and that Xfinity was sorry to see me leave. Very authentic email, using the same fonts as xfinity. I knew my account was not connected to card and saw payment post in August therefore did not worry. It did make me question again do to the authentic looking email and consistent emails. Beware!!

Official Employee

 • 

3.2K Messages

9 months ago

I am sorry to hear you got that email @user_22j5gk The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.

1 Message

I received a similar email with return source as [Edited: "Phishing Email"] -  body of the message looked pretty legit but the source gives it away.

(edited)

forum icon

New to the Community?

Start Here