Scam call?

user_eb76qo - Thank you for your feedback and for joining us here on the Xfinity Forums, @user_eb76qo. We understand how frustrating scam calls can be, and protecting our customers from fraud and cyber threats is a top priority. One of the best ways to help secure your account is by enabling two-step verification. This added layer of security helps protect your account, even if someone gains access to your password. Unfortunately, scammers may use phone numbers that appear to be associated with Xfinity or try to convince customers to call fraudulent numbers in an effort to obtain account or payment information. If you're ever unsure whether you're speaking with an authorized Xfinity representative, we recommend ending the call and contacting us directly at 1-800-XFINITY (1-800-934-6489). Our team would also be happy to help verify any communication you've received and assist with any account or porting-related concerns you may have.

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum