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sadie_12
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Tuesday, May 5th, 2026 4:23 PM

Scam call?

[Edited: "Non-Comcast Phone Number"]

Offering me WiFi and cellphone bundle but wouldn't take no as an answer, didn't verify my account or my name. Scam call? 

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1 hour ago

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XfinityJamesC

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1 hour ago

Greetings, @sadie_12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent call. You have definitely come to the right place for assistance.

 

Can you tell me a little more about what happened during this call? Did the caller identify themselves and notify you that the call would be recorded? Did they ask you to provide any personal information, or was it more one-sided? Most importantly, did you receive any notifications about changes to your account after the call was completed? Please let us know if you encounter any more issues.

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sadie_12

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They only said they were calling from Comcast, no name given. They didn't ask for my information, or account info, just telling me about home wifi bundle with phone service, asking me where I currently receive service, told me $45/mo for their bundle, them repeatedly asking me why I don't want to take their bundle offer and why I don't want to save money (it's more than what I pay for my current service). Then they hung up after I told them it isn't nice to berate people who say no to their service. 

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XfinityJamesC

Official Employee

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2.9K Messages

Thank you for clarifying those details, @sadie_12. It sounds like this was an unpleasant interaction, regardless of the origin. I appreciate your efforts to notify the community. Please let us know if you do encounter any issues or receive any other calls, or if you would like us to add you to our "Do Not Call" list.

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